Inventory. Service. Support.
For small to medium companies, small IT teams service the company’s technical assets and provide support for computer users. Much of the interaction between the IT team and employees is through e-mail messages and phone calls. Tracking issues may be a formal or informal process and the steps to perform activities might depend on the knowledge and skill of the IT team members.
Use the sitesprout™ IT Management workspace to...
Reduce unnecessary costs and use IT support personnel time wisely
Take control of your hardware and software inventory
Meet audit requirements through a complete knowledge base of IT procedures
Inventory all company hardware and software
Publish documents detailing commonly performed activities
Track scheduled IT activities such as backups, domain renewals, etc.
Provide an electronic request for IT help, and track their status